I've seriously considered going back onto my medication because the last few weeks have been hell. I have been so overly emotional and the stress is too much. I am getting the panic attacks again, the heavy chest pressure and pain (not heart attack like) and the inability to sleep due to a running mind (due to all the things I have to worry about) Since we have lost Jacob we have incurred some debt and not one cent of it was our own doing. It's companies thinking they can squeeze every penny out of customs and doing it so illegally. It's the government making us pay for Jacob dying...it's all too much. We have worked so hard at erasing out debt but big companies seem to think they can come after us for absurd charges.
I'll start with the government...you may all remember my rant about the CRA (which we still have to solve) When Jacob was born we knew he would not survive so we never signed up for anything but his health card and birth certificate (we wanted tangible things that validated his short life on earth) but nothing else. Come November I received something from the government about the Universal Child Care Benefit and the Children's Tax credit. We never signed up for these, why would we want to cause ourselves more pain when Jacob has already passed and we knew he'd never qualify. So I called and talked to a lady and asked her to stop sending them which she said they would. At that time her and I discussed the fact that we still qualified for one payment because Jacob lived two days so we would only have to pay back half of what they gave us. That was fine by me and we understood that. Well, we all know from last weeks rant that's not what happened. I was charged two moths of benefits so I had to call and the guy I spoke to said no, Jacob didn't qualify for any because according to their "payment protocol" it's like he didn't exist. Talk about stabbing me in the heart, my son did exist you idiot....don't ever say to a grieving mother that her child never lived....if I ever met that guy he's going to get punched in the face. So we argued back and fourth and I kept telling him, when I called in November I was reassured many times by the lady on the phone that I would indeed only have to pay one month's back and now he was telling me no two. I didn't have a choice on what to pay back they took my money from the tax return so now that they already have my money they don't care. The thing I do not get is that the guy on the phone said to them Jacob didn't exist, however, he existed to the extent that they sent the benefits to us because he did live, so the guy telling me we owe them because he didn't live (which makes no sense at all) when they sent them in the first place because he did exist...I'm so confused and pissed off I even have to deal with this. To the Canadian Government, you failed horribly as my government and I am ashamed of your behavior. I will see you face to face when I bring the Canadian Child Death Benefit to be passed and will shame you all in your behavior. You will pass it because it is needed and for all the emotional stress you have caused to grieving parents, you owe it to them!
Now my main trigger...Rogers (for those who don't know Roger's is a phone/cable/internet company, a big one) Ever since I have been a customer of Roger's I have had charges on my account that I have absolutely not been a part of. The only contract I signed was for our phones. I think about a year ago now we started being charged $25-$50 more a month for some phone thing, we thought at first it was that Stephen had gone over his data limit but he was stringent about not going over it for another month or two and we were still incurring these charges so we called about it. Roger's, without our permission, gave some information to a 3rd party company and had something put on Stephen's phone that charged him everytime he used this program that he did not put on his phone himself. They said they could not do anything about it because it was now the 3rd party that we would have to deal with (however, the payments were going to Roger's) Stephen finally got a hold of someone at the company and told them to stop. They did, but for a few months we incurred about $300 worth of debt that Roger's caused. There have been other times when Roger's, without our permission, changed our services on us (adding cable when we didn't order extra cable, changing our cable package without notifying us) and we noticed these things when we get bills that are a lot higher than they should be. Because (and this really pisses me off) Roger's can report bad credit if we don't pay our full bill (even if there are charges we are fighting and never caused ourselves) we had to pay the fees to keep our credit rating fair. Once we pay they don't care so they just keep charging us more. See, they can charge us whatever they want and get away with it because if we don't pay we get reported to the credit bureaus and I don't want my credit messed up but this is completely unfair to their customers and something I think any of you Roger's customers should pay attention too. You'll get screwed for charges you never brought upon yourself but rather Roger's can charge you what you want and you can fight it but they'll report you.....sounds fair right?
So we come to cancelling out internet. Stephen and I have been so diligent about our spending as we want to pay off as much debt as possible so we decided to cancel our internet with Roger's and go with a cheaper more local company. We start with the cancelling of the internet. I called March 2nd and was under the assumption everything was taken care of at that point. I was told it would be cancelled April 2nd and that on April 7th someone would come by to pick up the equipment. So a couple of weeks pass and I call Teksavvy to set up our internet. We pay the fees, order the box and assume everything is still peachy. I get a call from Teksavvy a week before we are suppose to start our internet service with them telling us Roger's denied us a new set up because they claimed we never cancelled with them...this is where the blood starts boiling...I call Roger's and speak with someone about this and they say, at first, no you didn't cancel your internet with us.....I think this was the point my mom arrived and she could tell I was about to go off on someone. Oh but I did cancel and after being on the phone with her for awhile she says oh yeah I guess you did cancel, I don't know why we reported you didn't. So I call Teksavvy back, very frustrated and I think they could tell, let them know what Roger's said and the nice lady on the phone said not to worry she'd take care of it all. I guess Roger's doesn't have our correct address no matter how many times I tell them and there was a mix up or something. Anyways we got everything switched over. Now, if you remember from above, I never signed any contract with them expect for my phone. We received our bill the next month and were shocked to discover a $100 fee that, here's the kicker, didn't say where it was from. No where on our bill did it state what those charges were for. So again, we had to call them. Turns out they decided to charge us a $100 cancellation fee. Normally when you have a cancellation fee, it's because you signed a contract and are cancelling that service before it's ends. For one, I never signed a contract, it even states on line that there are no service fess and you can cancel at any time, that is one reason I went with them because I wasn't contracted to my internet and could cancel at any time with no fee. Two, even if they based it on a normal contract length, I've had the internet for 3 1/2 years, well beyond any contract they'd make anyone sign. So Stephen called and spoke with them and they were not getting the fact that we never signed a contract. They know we didn't but they were not going to reduce the charge and like I said before, if we didn't pay it, my credit gets messed up. Stephen called and spoke with someone else and said we never signed a contract, they said they know that but there is a cancellation fee. However, that is not stated anywhere, there is no fee for canceling internet services. They reduced the fee but we still have to pay, for what I think is an illegal charge. You can't just make up charges that don't exist.
That brings us to todays bill....If your still reading I applaud you, this is a bunch of rambling crap that pisses me off so thank you. Mostly this is to record Roger's harassment towards us if we decide to speak to a lawyer about all these false charges. I get today's bill (keep in mind we now only have our cell phones with them) $400.....cue the heart attack and acid reflux from stress. I lost it, I looked at the bill and there was an additional charge for $250 for internet services..which we cancelled. I didn't even bother, I made Stephen call. Remember how I said they told us we could not drop it off but that someone had to pick up up and they'd be there on the 7th? No one came on the 7th so we still had this modem and when I called they said no we can't drop it off someone will be by to pick it up. We were charged for not returning the modem...I flipped out. We were told TWICE NOT to return the modem to the store that someone would pick it up but no one ever did and we were told we couldn't return it so how in the world is it our fault? Stephen called and asked to speak with the president and told them that we are done being harassed by them, we are done being charged for things and services that they have decided to make up, that is illegal and can be considered harassment so they have it coming. Stephen ended up taking the modem back to the store because no one was picking it up. The guy at the store informed us that we could have dropped it off at any point (I don't know why the morons on the phone were telling us we couldn't) and said we would get the charge credited back to us. The issue is, if we don't pay this month's bill, we'll get reported for not paying the whole bill and I think that is incredibly unfair to us. In the last 7 months we have incurred so much extra charges for things we had nothing to do with and as if we weren't broke enough as it is, all of this on top if it...it's incredibly stressful and is causing me physical illness due to the stress. That folks is my rant for the day. If you are a Roger's customer be sure to look over your bill each month because I can almost guarantee you are also being charged for things that you shouldn't be. And you know when Stephen calls and is upset your in for it! It was nice knowing you Roger's.....actually no, no it wasn't it was a long, stressful, overly charged, illegally charged 3 1/2 years.